A world of ever growing competition not only forces enterprises to continuously optimise their private business processes but also to integrate their business processes with their ...
The Wizard of Oz (WOz) technique is an experimental evaluation mechanism. It allows the observation of a user operating an apparently fully functioning system whose missing service...
Comprising more than 61,000 servers located across nearly 1,000 networks in 70 countries worldwide, the Akamai platform delivers hundreds of billions of Internet interactions dail...
The ubiquity of the Internet has stimulated the development of data- rather than processor-intensive applications. Such data-intensive applications include streaming media, intera...
Gabriel Parmer, Richard West, Xin Qi, Gerald Fry, ...
The sales of customisable products and services over the internet is a challenging task within the area of electronic commerce. In this chapter we will present a case study which s...
Liliana Ardissono, Alexander Felfernig, Gerhard Fr...