This paper describes the research and development of a methodology to identify the type of information required by the service advisor (CSA) within customer contact centre (CCC) e...
S. Shah, Rajkumar Roy, Ashutosh Tiwari, Basim Maje...
Computer-based advisory systems form with their users composite, human-machine systems. Redundancy and diversity between the human and the machine are often important for the depe...
Lorenzo Strigini, Andrey Povyakalo, Eugenio Alberd...
An increased need for collaborative research, together with continuing advances in communication technology and computer hardware, has facilitated the development of distributed s...
In this paper we present FailRank, a novel framework for integrating and ranking information sources that characterize failures in a grid system. After the failing sites have been...
During the last few years, the concepts of cluster computing and heterogeneous networked systems have received increasing interest. The popularity of using Java for developing par...
Jameela Al-Jaroodi, Nader Mohamed, Hong Jiang, Dav...