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130
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CIMCA
2005
IEEE
15 years 5 months ago
Customised Customer Support Using a Soft Computing Approach
This paper describes the research and development of a methodology to identify the type of information required by the service advisor (CSA) within customer contact centre (CCC) e...
S. Shah, Rajkumar Roy, Ashutosh Tiwari, Basim Maje...
136
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DSN
2003
IEEE
15 years 8 months ago
Human-Machine Diversity in the Use of Computerised Advisory Systems: A Case Study
Computer-based advisory systems form with their users composite, human-machine systems. Redundancy and diversity between the human and the machine are often important for the depe...
Lorenzo Strigini, Andrey Povyakalo, Eugenio Alberd...
118
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WSC
2008
15 years 5 months ago
Supporting simulation in industry through the application of grid computing
An increased need for collaborative research, together with continuing advances in communication technology and computer hardware, has facilitated the development of distributed s...
Navonil Mustafee, Simon J. E. Taylor
131
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NCA
2008
IEEE
15 years 10 months ago
Identifying Failures in Grids through Monitoring and Ranking
In this paper we present FailRank, a novel framework for integrating and ranking information sources that characterize failures in a grid system. After the failing sites have been...
Demetrios Zeinalipour-Yazti, Kyriakos Neocleous, C...
IPPS
2002
IEEE
15 years 8 months ago
A Comparative Study of Parallel and Distributed Java Projects for Heterogeneous Systems
During the last few years, the concepts of cluster computing and heterogeneous networked systems have received increasing interest. The popularity of using Java for developing par...
Jameela Al-Jaroodi, Nader Mohamed, Hong Jiang, Dav...