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CONEXT
2010
ACM
13 years 5 months ago
NEVERMIND, the problem is already fixed: proactively detecting and troubleshooting customer DSL problems
Traditional DSL troubleshooting solutions are reactive, relying mainly on customers to report problems, and tend to be labor-intensive, time consuming, prone to incorrect resoluti...
Yu Jin, Nick G. Duffield, Alexandre Gerber, Patric...