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» A reference model for risk-aware business process management
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ELPUB
2006
ACM
14 years 1 months ago
Modelling a Layer for Real-Time Management of Interactions in Web Based Distance Learning
In the last few years, the University of Aveiro, Portugal, has been offering several distance learning courses over the Web, using e-learning platforms. Experience showed that dif...
Carlos Sousa Pinto, Fernando M. S. Ramos
ETS
2002
IEEE
142views Hardware» more  ETS 2002»
13 years 7 months ago
A Framework for Technology Convergence in Learning and Working
Information technology is arguably an important tool for knowledge management, facilitating learning in a business context. However, the current use of information technology in t...
Miltiadis D. Lytras, Athanasia Pouloudi, Angeliki ...
ICEBE
2007
IEEE
91views Business» more  ICEBE 2007»
14 years 2 months ago
Strategy, Model, and Platform for Collaborative Commerce
Globalization and rapid development of Information Technologies have set a new stage for business. Collaborative Commerce has become a strategic necessity to develop high quality ...
Shuangxi Huang, Yushun Fan
BDIM
2007
IEEE
85views Business» more  BDIM 2007»
14 years 2 months ago
Frameworks for Business-driven Service Level Management: A Criteria-based Comparison of ITIL and NGOSS
—In the majority of today’s IT organizations, Service Level Agreements (SLAs) are an important means for underpinning IT service provisioning by clearly defined Quality of Ser...
Thomas Schaaf
BPM
2009
Springer
258views Business» more  BPM 2009»
14 years 2 months ago
Activity Mining by Global Trace Segmentation
Process Mining is a technology for extracting non-trivial and useful information from execution logs. For example, there are many process mining techniques to automatically discove...
Christian W. Günther, Anne Rozinat, Wil M. P....