In the last few years, the University of Aveiro, Portugal, has been offering several distance learning courses over the Web, using e-learning platforms. Experience showed that dif...
Information technology is arguably an important tool for knowledge management, facilitating learning in a business context. However, the current use of information technology in t...
Miltiadis D. Lytras, Athanasia Pouloudi, Angeliki ...
Globalization and rapid development of Information Technologies have set a new stage for business. Collaborative Commerce has become a strategic necessity to develop high quality ...
—In the majority of today’s IT organizations, Service Level Agreements (SLAs) are an important means for underpinning IT service provisioning by clearly defined Quality of Ser...
Process Mining is a technology for extracting non-trivial and useful information from execution logs. For example, there are many process mining techniques to automatically discove...