The goal of IT governance is not only to achieve internal efficiency in an IT organization, but also to support IT's role as a business enabler. The latter is here denoted IT...
Address standardization is a very challenging task in data cleansing. To provide better customer relationship management and business intelligence for customer-oriented cooperates...
In this paper, we describe the process specification language ConGolog and show how it can be used to model business processes for requirements analysis. In ConGolog, the effects...
Business processes are often likely to undergo drastic changes and hence the workflow systems that model, simulate and enact these processes should support the monitoring and cont...
Bastin Tony Roy Savarimuthu, Maryam Purvis, Martin...
Telemarketers, direct marketing agencies, collection agencies and others whose primary means of customer contact is via the telephone invest considerable sums of money to make the...