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CIMCA
2005
IEEE
13 years 11 months ago
Customised Customer Support Using a Soft Computing Approach
This paper describes the research and development of a methodology to identify the type of information required by the service advisor (CSA) within customer contact centre (CCC) e...
S. Shah, Rajkumar Roy, Ashutosh Tiwari, Basim Maje...
IWPC
2009
IEEE
14 years 3 months ago
Practical static analysis for inference of security-related program properties
We present a static analysis framework for inference of security-related program properties. Within this framework we design and implement ownership, immutability and information ...
Yin Liu, Ana Milanova
GROUP
2007
ACM
14 years 29 days ago
Supporting collaborative software development through the visualization of socio-technical dependencies
One of the reasons large-scale software development is difficult is the number of dependencies that software engineers face. These dependencies create a need for communication and...
Cleidson R. B. de Souza, Stephen Quirk, Erik Train...
EDBTW
2010
Springer
13 years 7 months ago
A decision support system to improve e-learning environments
Nowadays, due to the lack of face-to-face contact, distance course instructors have real difficulties knowing who their students are, how their students behave in the virtual cour...
Marta E. Zorrilla, Diego García, Elena &Aac...
JCDL
2006
ACM
75views Education» more  JCDL 2006»
14 years 3 months ago
Quantifying the accuracy of relational statements in Wikipedia: a methodology
The Perseus Project at Tufts University produces tools to enhance the study of humanities texts. Perseus’ new named-entity browser lets users browse an index of references to pe...
Gabriel Weaver, Barbara Strickland, Gregory Crane