280 search results - page 14 / 56 » A research manifesto for services science |
HICSS
2009
IEEE
14 years 2 months ago
2009
IEEE
In this paper the authors present the results of a research project that strives to fill a literature gap in IT offshore outsourcing research by analyzing clientside managerial me...
HICSS
2006
IEEE
14 years 1 months ago
2006
IEEE
This paper presents results from a study of mobile ticketing service acceptance in public transportation. The theoretical background of the study was drawn from technology accepta...
HICSS
2007
IEEE
14 years 1 months ago
2007
IEEE
Although many different measures of website effectiveness have been developed, few studies have rigorously compared and contrasted the measures. Based on the organizational effect...
HICSS
2005
IEEE
14 years 1 months ago
2005
IEEE
The majority of financial services companies in Germany and Switzerland have, with varying objectives and success, conducted customer relationship management (CRM) implementation ...
HICSS
2002
IEEE
14 years 13 days ago
2002
IEEE
The state of service management practice and the developments in ICT-efficiency research prompt the call for managerial relevance, normative theory building and the conceptualizat...