Process management is a method for improving Boeing's business processes, however many aspects have been difficult to implement. eQuality is a software system based on a frame...
Jeffrey Bradshaw, Peter Holm, Oscar Kipersztok, Th...
CRM is a strategy that integrates the concepts of Knowledge Management, Data Mining, and Data Warehousing in order to support the organization’s decision-making process to retai...
We present a new methodology of user simulation applied to the evaluation and refinement of stochastic dialog systems. Common weaknesses of these systems are the scarceness of the...
Abstract: In this paper, we criticise the objectivistic approach that underlies most current systems for Knowledge Management. We show that such an approach is incompatible with th...
We presented at HICSS-34 a new methodology based on the semantics of contracts to model business and, beyond, to manage the knowledge assets of a firm. In this paper we present tw...