The Internet is a hierarchical architecture comprising heterogeneous entities of privately owned infrastructures, where higher level Internet service providers (ISPs) supply conne...
Sam C. M. Lee, Joe Wenjie Jiang, Dah-Ming Chiu, Jo...
Inter-business collaborative contexts prefigure a distributed scenario where companies organize and coordinate themselves to develop common and shared opportunities. Traditional b...
Peer-to-Peer streaming systems (or P2P-TV) have been studied in the literature for some time, and they are becoming popular among users as well. P2P-TV systems target the real time...
Alessandra Carta, Marco Mellia, Michela Meo, Stefa...
Technical support contributes 17% of the total cost of ownership of today's desktop PCs [25]. An important element of technical support is troubleshooting misconfigured appli...
Helen J. Wang, John C. Platt, Yu Chen, Ruyun Zhang...
API usability tests in the lab are time and resource intensive, thus allowing a relatively small percentage of the API namespace to be evaluated. We describe a group-based usabili...