Incident Management is the process through which IT support organizations manage to restore normal service operation after a service disruption. The complexity of IT support organi...
In multiowner wireless networks, access points (APs) are owned and operated by different administrations, leading to significant authentication delays during handoff between APs. W...
—This paper presents a novel approach to model a complex evolving system, a Digital Business Ecosystem (DBE) that takes the specific needs of Small and Medium-sized Enterprises ...
The queueing Petri net (QPN) paradigm provides a number of benefits over conventional modeling paradigms such as queueing networks and generalized stochastic Petri nets. Using qu...
The rapid changing business environment of high-tech asset intensive enterprises such as semiconductor manufacturing constantly drives production managers to look for better solut...
Malcolm Yoke-Hean Low, Kong Wei Lye, Peter Lenderm...