As more and more companies are deploying, or plan to deploy, information systems, the organizational capabilities to effectively deploy information technologies to support and shap...
IT problem management calls for quick identification of resolvers to reported problems. The efficiency of this process highly depends on ticket routing--transferring problem ticke...
Qihong Shao, Yi Chen, Shu Tao, Xifeng Yan, Nikos A...
In this paper, we study search bot traffic from search engine query logs at a large scale. Although bots that generate search traffic aggressively can be easily detected, a large ...
Information Systems Security (ISS) is critical to ensuring the integrity and credibility of digitally exchanged information in business processes. Information systems development ...
Tempus Fugit (“Time Flies”) is the first of a new generation of Personal Information Management (PIM) systems. A PIM system incorporates an electronic calendar, “to-do” li...
Daniel Alexander Ford, Joann Ruvolo, Stefan Edlund...