This paper describes the research and development of a methodology to identify the type of information required by the service advisor (CSA) within customer contact centre (CCC) e...
S. Shah, Rajkumar Roy, Ashutosh Tiwari, Basim Maje...
In this paper, we describe the JAM system, a distributed, scalable and portable agent-based data mining system that employs a general approach to scaling data mining applications ...
Salvatore J. Stolfo, Andreas L. Prodromidis, Shell...
This paper describes simulations designed to test the relative efficiency of two different sequential auction mechanisms for allocating compute resources between users in a shared...
Team decision making under stress involving multiple contexts is an extremely challenging issue faced by various real world application domains. This research is targeted at coupl...
Xiaocong Fan, Bingjun Sun, Shuang Sun, Michael D. ...
RADAR is a multiagent system with a mixed-initiative user interface designed to help office workers cope with email overload. RADAR agents observe experts to learn models of their...
Aaron Steinfeld, Andrew Faulring, Asim Smailagic, ...