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» Agents to assist in finding help
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CHI
2000
ACM
14 years 1 days ago
Agents to assist in finding help
When a novice needs help, often the best solution is to find a human expert who is capable of answering the novice’s questions. But often, novices have difficulty characterizing...
Adriana Santarosa Vivacqua, Henry Lieberman
ITS
2000
Springer
140views Multimedia» more  ITS 2000»
13 years 11 months ago
Multi-agent Negotiation to Support an Economy for Online Help and Tutoring
We are designing a computational architecture for a "learning economy" based on personal software agents who represent users in a virtual society and assist them in find...
Chhaya Mudgal, Julita Vassileva
VLDB
2007
ACM
109views Database» more  VLDB 2007»
14 years 1 months ago
CallAssist: Helping Call Center Agents in Preference Elicitation
Ullas Nambiar, Himanshu Gupta, Mukesh K. Mohania
ICIA
2007
13 years 10 months ago
When Is Assistance Really Helpful?
We regularly operate under the notion that one agent assists another when the first does something for the second. However, the story behind this is much more complicated. In thi...
Wayne Iba