: In electronic commerce, two fundamental types of models are business models and process models. While a business model is concerned with value exchanges between actors, a process...
Over the past several years, the artifact-centric approach to workflow has emerged as a new paradigm of business process modelling. It provides a robust structure of workflow and s...
IT governance and strategic alignment are issues that are high on the agenda in many organisations. To address those challenges, it is important that an organisation has a good vi...
Wim Van Grembergen, Steven De Haes, Hilde Van Brem...
Drawing upon the resource-based view and the process-oriented view, we develop a conceptual model to examine the business value of customer relationship management (CRM) systems, ...
Complexity has undesirable effects on, among others, the correctness, maintainability, and understandability of business process models. Yet, measuring complexity of business proce...
Jorge Cardoso, Jan Mendling, Gustaf Neumann, Hajo ...