A workflow consists of a collection of coordinated tasks designed to carry out a welldefined complex process, such as catalog ordering, trip planning, or a business process in an ...
The Open Grid Services Infrastructure (OGSI) defines a distributed system framework by integrating Grid and Web services technologies to facilitate resource sharing. In OGSI, Web ...
Kuo-Ming Chao, Muhammad Younas, Nathan Griffiths, ...
Abstract. Workflows are operational business processes. Workfow Management Systems (WFMS) are concerned with the control and coordination of these workflows. In recent years, there...
Abstract--Support analytics (i.e., statistical analysis, modeling and mining of customer/operations support tickets data) is important in service industries. In this paper, we adop...
Girish Keshav Palshikar, Harrick M. Vin, Mohammed ...
: The development of the tools of Business Process Management (BPM) arises from the spread of the notion of process in the management universe. The application of BPM to strategic ...