In this paper we present a framework that aims to answer the central question why some organizations are successful in the CRM domain, while others are not. The framework is built...
A key challenge in devising solutions to a range of problems associated with business process management: process life cycle management, compliance management, enterprise process ...
For a software project to succeed, acceptable quality must be achieved within an acceptable cost, providing business value to the customers, and keeping delivery time short. Softwa...
Qi Li, Mingshu Li, Ye Yang, Qing Wang, Thomas Tan,...
The field of Semantic Business Process Management (SBPM) has refuelled interest in using ontologies for the representation of the static and dynamic aspects of an enterprise and va...
Agata Filipowska, Martin Hepp, Monika Kaczmarek, I...
Business processes play an important role in analyzing and designing a company's behaviour and organization. Modeling business processes is an integral part of the Semantic O...
Otto K. Ferstl, Elmar J. Sinz, Michael Amberg, Udo...