The amount of products and services available over the Internet increases significantly and it soon becomes beyond users ability to analyze and compare them. At the same time the n...
There are many e-commerce applications on the web. A common shortcoming is the lack of customer service and marketing analysis tools in most ecommerce web sites. In order to overc...
Abstract. As the amount of information and communication increases dramatically new working environments must provide efficient mechanisms to maximize the benefits of these develop...
Albrecht Schmidt, Alexander Specker, Gerhard Parts...
Service Management controls how business services are developed and delivered to customers. Business services must be flexible negotiable between customer and provider. Temporal a...
: The Internet makes it easy to offer large assortments of products, tempting managers to chase the “long tail”—that is, the phenomenon in which niche products gain a signifi...