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CIMCA
2005
IEEE
13 years 10 months ago
2005
IEEE
This paper describes the research and development of a methodology to identify the type of information required by the service advisor (CSA) within customer contact centre (CCC) e...
FIDJI
2003
Springer
14 years 2 months ago
2003
Springer
Spontaneous multihop networks with high device mobility and frequent fluctuations are interesting platforms for future distributed applications. Because of the large number of mob...
INTERACT
2003
13 years 10 months ago
2003
: Flying Message Service (FMS) is a design project promoting community-based messaging in public spaces in the city. We have built a system that enables people to attach electronic...
BCSHCI
2008
13 years 10 months ago
2008
Creativity is indispensable for more innovative interactive system development. This tutorial is relevant to anyone involved in large projects that are exploiting new technologies...
WSC
2007
13 years 11 months ago
2007
Most classical stochastic inventory models assume that replenishment lead times are independent of the amount of orders placed. This assumption is clearly problematic in capacitat...