This paper describes the research and development of a methodology to identify the type of information required by the service advisor (CSA) within customer contact centre (CCC) e...
S. Shah, Rajkumar Roy, Ashutosh Tiwari, Basim Maje...
Spontaneous multihop networks with high device mobility and frequent fluctuations are interesting platforms for future distributed applications. Because of the large number of mob...
: Flying Message Service (FMS) is a design project promoting community-based messaging in public spaces in the city. We have built a system that enables people to attach electronic...
Creativity is indispensable for more innovative interactive system development. This tutorial is relevant to anyone involved in large projects that are exploiting new technologies...
Most classical stochastic inventory models assume that replenishment lead times are independent of the amount of orders placed. This assumption is clearly problematic in capacitat...