An increasing number of enterprises outsource their IT services to third parties who can offer these services for a much lower cost due to economy of scale. Quality of service is ...
We present DIADS, an integrated DIAgnosis tool for Databases and Storage area networks (SANs). Existing diagnosis tools in this domain have a database-only (e.g., [11]) or SAN-onl...
Workflow management systems are being increasingly used by many organizations to automate business processes and decrease costs. Audit trails from workflow management systems incl...
When different businesses want to integrate part of their processes and IT, they need to relate their enterprise architecture frameworks. An enterprise architecture framework (EAF)...
Work-integrated learning (WIL) poses unique challenges for user model design: on the one hand users’ knowledge levels need to be determined based on their work activities – tes...