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WSC
2001
13 years 8 months ago
Call center scheduling technology evaluation using simulation
Telemarketers, direct marketing agencies, collection agencies and others whose primary means of customer contact is via the telephone invest considerable sums of money to make the...
Sandeep Gulati, Scott A. Malcolm
BPM
2009
Springer
148views Business» more  BPM 2009»
14 years 1 months ago
A Collaboration and Productiveness Analysis of the BPM Community
The main scientific event for academics working in the field of Business Process Management is the International BPM Conference. In this paper, social network analysis techniques...
Hajo A. Reijers, Minseok Song, Heidi Romero, Umesh...
CSREAEEE
2006
189views Business» more  CSREAEEE 2006»
13 years 8 months ago
Management of Dynamic and Adaptive Workflow Business Processes
: Collaborative and dynamic workflow management systems in logistic companies require strong information systems and computer support. Business processes in such industries general...
Leo Pudhota, Elizabeth Chang
IEEEARES
2008
IEEE
14 years 1 months ago
Risk as Dependability Metrics for the Evaluation of Business Solutions: A Model-driven Approach
The analysis of business solutions is one of critical issues in industry. Risk is one of the most preeminent and accepted metrics for the evaluation of business solutions. Not sur...
Yudistira Asnar, Rocco Moretti, Maurizio Sebastian...
JKM
2007
78views more  JKM 2007»
13 years 7 months ago
A framework for evaluating knowledge-mapping tools
The paper first deals with the much discussed issue of defining the term informatics. Then it explores how the term information science is understood by the students of the Facult...
Samuel Driessen, Willem-Olaf Huijsen, Marjan Groot...