In this paper we depart from a set of simple assumptions regarding the behavior of a pool of customers associated with an enterprise’s contact center. We assume that the pool of...
The User Services division of the Office of Technology Integration is the "safety net" for computer support at Florida State University (FSU). Areas of support include t...
We believe that there is a very strong need for an environment to support research and experiments on model-driven engineering. Therefore we have started the TopModL project, an o...
an abstract model for information sharing and integration and use it to develop an architecture for building open, component-based, interoperable systems. A geographic information ...
The combined benefits of Open Services Gateway Initiative (OSGi) and Smart card technologies in embedded devices have made the two technologies suitable for developing middleware ...
Patrick O. Bobbie, Sailaja H. Ramisetty, Abdul-Lat...