High quality is one of the critical elements contributing to Web service’s success. Monitoring events that are sensitive to quality of Web services is thus an important issue fo...
If an organization depends on the service quality provided by another organization it often enters into a bilateral service level agreement (SLA), which mitigates outsourcing risk...
Customer retention is crucial for any company relying on a regular client base. One way to approach this problem is to analyse actual user behaviour and take proper actions based o...
In this paper, we describe a capture-recapture experiment conducted on Google's and MSN's cached directories. The anticipated outcome of this work was to monitor evoluti...
Service Oriented Architectures (SOAs) have recently emerged as a new promising paradigm for supporting distributed computing. Web services, as well as integration-packages relying ...