— In this paper we describe a knowledge-based approach that enables the subjective evaluation of portal and e-service quality by users in an adaptive manner. The model for adapti...
This paper presents a synthetic summary of the literature in the area of quality of e-government services, as a basis for the future construction of a relevant model and ontology. ...
: This paper presents an approach to model ontologies for the e-Government domain as a basis for an integrated e-Government environment. Over the last couple of years the applicati...
Most of the efforts conducted on services nowadays are focusing on aspects related to data and control flow, often disregarding the main goal of the future Internet of services, na...
This paper presents a quality ontology that formalizes all the needed knowledge for the realization of a multi-perspective and adaptive evaluation of e-government services. Differe...