The sales of customisable products and services over the internet is a challenging task within the area of electronic commerce. In this chapter we will present a case study which s...
Liliana Ardissono, Alexander Felfernig, Gerhard Fr...
Decentralized and unstructured peer-to-peer (P2P) networks such as Gnutella are attractive for Internet-scale information retrieval and search systems because they require neither...
In this paper we address the problem of extracting important (and unimportant) discourse patterns from call center conversations. Call centers provide dialog based calling-in supp...
Anup Chalamalla, Sumit Negi, L. Venkata Subramania...
The Grid promise is starting to materialize today: largescale multi-site infrastructures have grown to assist the work of scientists from all around the world. This tremendous gro...
Bug tracking systems are valuable assets for managing maintenance activities. They are widely used in open-source projects as well as in the software industry. They collect many d...
Giuliano Antoniol, Kamel Ayari, Massimiliano Di Pe...