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ICSM
1995
IEEE
13 years 11 months ago
Discovering relationships between service and customer satisfaction
Organizations spend significant resources tracking customer satisfaction and managing service delivery. Although a great deal of effort is expended in understanding what goes on w...
Michael Buckley, Ram Chillarege
SOUPS
2010
ACM
13 years 11 months ago
Do windows users follow the principle of least privilege?: investigating user account control practices
The principle of least privilege requires that users and their programs be granted the most restrictive set of privileges possible to perform required tasks in order to limit the ...
Sara Motiee, Kirstie Hawkey, Konstantin Beznosov
HPDC
1999
IEEE
13 years 12 months ago
The Cactus Computational Toolkit and using Distributed Computing to Collide Neutron Stars
We are developing a system for collaborative research and development for a distributed group of researchers at different institutions around the world. In a new paradigm for coll...
Gabrielle Allen, Tom Goodale, Joan Massó, E...
CEC
2010
IEEE
13 years 8 months ago
Iterated local search vs. hyper-heuristics: Towards general-purpose search algorithms
An important challenge within hyper-heuristic research is to design search methodologies that work well, not only across different instances of the same problem, but also across di...
Edmund K. Burke, Timothy Curtois, Matthew R. Hyde,...
IUI
2010
ACM
14 years 4 months ago
Tell me more, not just "more of the same"
The Web makes it possible for news readers to learn more about virtually any story that interests them. Media outlets and search engines typically augment their information with l...
Francisco Iacobelli, Larry Birnbaum, Kristian J. H...