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» An integration model for organizing IT service management
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JSA
2006
103views more  JSA 2006»
13 years 7 months ago
FMESP: Framework for the modeling and evaluation of software processes
Nowadays, organizations face with a very high competitiveness and for this reason they have to continuously improve their processes. Two key aspects to be considered in the softwa...
Félix García, Mario Piattini, Franci...
DAWAK
2006
Springer
13 years 11 months ago
Integrating Different Grain Levels in a Medical Data Warehouse Federation
Healthcare organizations practicing evidence-based medicine strive to unite their data resources in order to achieve a wider knowledge base for sophisticated research and matured d...
Marko Banek, A. Min Tjoa, Nevena Stolba
ESAW
2009
Springer
14 years 2 months ago
Programming Organization-Aware Agents
Organizational notions such as roles, norms (e.g., obligations and permissions), and services are increasingly viewed as natural concepts to manage the complexity of software devel...
M. Birna van Riemsdijk, Koen V. Hindriks, Catholij...
HICSS
2008
IEEE
222views Biometrics» more  HICSS 2008»
14 years 2 months ago
Service Oriented Architecture: Challenges for Business and Academia
Today, the means for attaining competitive advantage with information technology (IT) has shifted from efficiently managing the organization's operations to discovering ways ...
Amelia Maurizio, James Sager, Peter Jones, Gail Co...
NAACL
2004
13 years 9 months ago
Optimizing Automated Call Routing by Integrating Spoken Dialog Models with Queuing Models
Organizations are increasingly turning to spoken dialog systems for automated call routing to reduce call center costs. To maintain quality service even in cases of failure, these...
Tim Paek, Eric Horvitz