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» An integration model for organizing IT service management
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HICSS
2010
IEEE
181views Biometrics» more  HICSS 2010»
13 years 6 months ago
Standards Initiatives for Software Product Line Engineering and Management within the International Organization for Standardiza
Abstract: Software product line engineering is an established methodology for fast and effective development of software-intensive systems and services. To reap maximum benefits fr...
Timo Käkölä
EMISA
2006
Springer
13 years 11 months ago
Implementing a Service-Oriented Architecture for Small and Medium Organisations
: This paper explains how we have designed a service-oriented architecture by combining and extending several open source environments. We show how the IT architecture of the Natio...
Pascal Bauler, Fernand Feltz, Nicolas Biri, Philip...
ICSE
2003
IEEE-ACM
14 years 7 months ago
A Component Architecture for an Extensible, Highly Integrated Context-Aware Computing Infrastructure
Ubiquitous context-aware computing systems present several challenges in their construction. Principal among them is the tradeoff between easily providing new contextaware service...
William G. Griswold, Robert T. Boyer, Steven W. Br...
HICSS
2009
IEEE
101views Biometrics» more  HICSS 2009»
14 years 2 months ago
A Cost-Based Model for Improving Customer Waiting Times
The effective management of a service organization requires measuring system performance on many attributes. Customer waiting time is inherent to nearly all service operations and...
Alfred L. Guiffrida, Michael J. Messina
OWLED
2008
13 years 9 months ago
Managing Change: An Ontology Version Control System
In this paper we present the basic requirements and initial design of a system which manages and facilitates changes to an OWL ontology in a multi-editor environment. This system u...
Timothy Redmond, Michael Smith, Nick Drummond, Tan...