587 search results - page 97 / 118 » An integration model for organizing IT service management |
HICSS
2008
IEEE
14 years 2 months ago
2008
IEEE
In recent years, instant messaging (IM) has become a popular medium of online communication. While IM is expanding into the enterprise beyond personal use, it brings the convenien...
COMCOM
2002
13 years 7 months ago
2002
IP over ATM technique is gaining popularity due to the Quality of Service (QoS) and other management features offered by ATM and its ease of integration with almost all existing t...
PETRA
2009
ACM
14 years 2 months ago
2009
ACM
In Italy, the service of Pediatric oncology is very centralized and granted by high-specialized medical structures. In the Italian Regione Campania there are just few of such medi...
WSC
2007
13 years 10 months ago
2007
In this paper we depart from a set of simple assumptions regarding the behavior of a pool of customers associated with an enterprise’s contact center. We assume that the pool of...
WWW
2004
ACM
14 years 8 months ago
2004
ACM
This paper presents KnowledgeTree, an architecture for adaptive E-Learning based on distributed reusable intelligent learning activities. The goal of KnowledgeTree is to bridge th...