1330 search results - page 101 / 266 » An interactive service customization model |
CSUR
2000
13 years 7 months ago
2000
Many object-oriented frameworks exhibit a high density of design pattern applications. Usually, there are more instances in a framework than there are abstract classes. Yet, only ...
CIKM
2009
Springer
14 years 2 months ago
2009
Springer
The structure of customer communication network provides us a natural way to understand customers’ relationships. Traditional customer relationship management (CRM) methods focu...
COMCOM
2004
13 years 7 months ago
2004
This article proposes the XGOP-B deterministic traffic model for MPEG video services requiring strict bounds on the quality of service provided by the network. The XGOP-B model ta...
HICSS
2008
IEEE
14 years 2 months ago
2008
IEEE
Virtual worlds may be enabling technologies for the next generation of business models, practices and innovations in service. We situate our research within the field of service s...
WSC
2007
13 years 10 months ago
2007
In this paper we depart from a set of simple assumptions regarding the behavior of a pool of customers associated with an enterprise’s contact center. We assume that the pool of...