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» An interactive service customization model
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ICWS
2003
IEEE
13 years 9 months ago
Constructing Web Services out of Generic Component Compositions
Abstract. Todays information systems are built using various component models such as Enterprise Java Beans, JavaBeans, Microsoft COM+, and CORBA distributed objects. In this paper...
Johann Oberleitner, Schahram Dustdar
INFOCOM
2002
IEEE
14 years 27 days ago
Priority Service and Max-Min Fairness
— We study a priority service where users are free to choose the priority of their traffic, but are charged accordingly by the network. We assume that each user chooses prioriti...
Peter Marbach
POLICY
2001
Springer
14 years 12 days ago
Policy Based SLA Management in Enterprise Networks
The Differentiated Services Architecture defines the mechanisms that are needed to offer multiple classes of services in an IP network. While this model offers significant scaling ...
Dinesh C. Verma, Mandis Beigi, Raymond B. Jennings...
ICSEA
2008
IEEE
14 years 2 months ago
Analysis of a Distributed e-Voting System Architecture against Quality of Service Requirements
In this paper we propose that formal modelling techniques are necessary in establishing the trustworthiness of e-voting systems and the software within. We illustrate how a distri...
J. Paul Gibson, Eric Lallet, Jean-Luc Raffy
MANSCI
2008
116views more  MANSCI 2008»
13 years 8 months ago
Call Center Outsourcing: Coordinating Staffing Level and Service Quality
In this paper, we study the contracting issues in an outsourcing supply chain consisting of a user company and a call center that does outsourcing work for the user company. We mo...
Z. Justin Ren, Yong-Pin Zhou