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» An interactive service customization model
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NCA
2005
IEEE
14 years 1 months ago
Protocol Composition Frameworks A Header-Driven Model
Protocol composition frameworks provide off-the-shelf composable protocols to simplify the development of custom protocol stacks. All recent protocol frameworks use a general-purp...
Daniel C. Bünzli, Sergio Mena, Uwe Nestmann
HICSS
2008
IEEE
141views Biometrics» more  HICSS 2008»
14 years 2 months ago
Online Services, Customer Characteristics and Usability Requirements
Designing web sites that are responsive to customer needs is a critical prerequisite for the success of online services. Recently, a usability evaluation procedure, based on the M...
Anne P. Massey, Vijay Khatri, Mitzi M. Montoya-Wei...
ECIS
2001
13 years 9 months ago
Re orienting information systems for customer centric service: The case of the Greek Ministry of Finance
Governments are employing modern information and communication technologies to better serve society. Raising the effectiveness of government as well as the quality of the civil se...
Dimitrios S. Stamoulis, Dimitris Gouscos, Panagiot...
ISDO
2000
181views Business» more  ISDO 2000»
13 years 9 months ago
eFlow: an Open, Flexible and Configurable Approach to Service Composition
The Web is rapidly becoming the platform through which many companies deliver services to businesses and individual customers. E-Services are typically delivered point-to-point; h...
Fabio Casati
MANSCI
2008
68views more  MANSCI 2008»
13 years 7 months ago
Queuing for Expert Services
We consider a monopolist expert offering a service with a `credence' characteristic. A credence service is one where the customer cannot verify, even after a purchase, whethe...
Laurens G. Debo, L. Beril Toktay, Luk N. Van Wasse...