In component based software engineering, an application is build by composing trusted and reusable units of execution, the components. A composition is formed by connecting the com...
Ubiquitous computing and service-oriented computing enable the development of a new trend of applications that can opportunely interact with services discovered in the surrounding...
In many service industries, companies compete with each other on the basis of the waiting time their customers experience, along with the price they charge for their service. A fi...
Interactive video technology is meant to support user-interaction with video in scene objects associated with navigation in video segments and access to text-based metadata. Inter...
Rudinei Goularte, Edson dos Santos Moreira, Maria ...
in Progress – Extended Abstract Word count: 3124 Effectively managing IT service centers such as call centers, computerized diagnostic imaging facilities, data centers, e-commerc...