Abstract--Support analytics (i.e., statistical analysis, modeling and mining of customer/operations support tickets data) is important in service industries. In this paper, we adop...
Girish Keshav Palshikar, Harrick M. Vin, Mohammed ...
This paper is motivated by a case study performed at a company that manufactures two main types of customized products. In an effort to significantly increase their throughput cap...
We describe a research project for the development of a system for cataloguing, retrieval and interactive manipulation of 30 models of pathological human organs from a distributed...
M. Crudele, Gordon Clapworthy, Meleagros A. Krokos...
In order to increase efficiency, enterprises support their business processes by information technology (IT). The majority of business processes requires human interaction. By mea...
Stefan Link, Philip Hoyer, Thomas Schuster, Sebast...
Identity management has arisen as a major and urgent challenge for internet-based communications and information services. Internet services involve complex networks of relationshi...