1330 search results - page 15 / 266 » An interactive service customization model |
QUESTA
2007
13 years 7 months ago
2007
Consider a system (e.g. a computer farm or a call center) operating as a M/M/c queue, where c = 1, or 1 < c < ∞, or c = ∞. The system as a whole suffers disastrous break...
IMCS
2007
13 years 7 months ago
2007
Purpose – Customer relationship management (CRM) is an information system that tracks customers’ interactions with the firm and allows employees to instantly pull up informat...
JPDC
2007
13 years 7 months ago
2007
Client interactions with modern web-accessible network services are typically organized into sessions involving multiple requests that read and write shared application data. Ther...
MANSCI
2010
13 years 6 months ago
2010
Companies in a variety of industries (e.g., airlines, hotels, theaters) often use last-minute sales to dispose of unsold capacity. Although this may generate incremental revenues ...
IUI
2006
ACM
14 years 1 months ago
2006
ACM
Interface personalization can improve a user’s performance and subjective impression of interface quality and responsiveness. Personalization is difficult to implement as it req...