1330 search results - page 19 / 266 » An interactive service customization model |
EAGC
2004
Springer
14 years 1 months ago
2004
Springer
In this short paper we examine the integration of three emerging trends in Information Technology (Utility Computing, Grid Computing, and Web Services) into a new Computing paradig...
TELETRAFFIC
2007
Springer
14 years 1 months ago
2007
Springer
We consider a single circuit-switched communication link, depicted by a Erlang multi-class loss queue, where a customer may vary its required bandwidth during its service. We obtai...
MOBILITY
2009
ACM
14 years 2 months ago
2009
ACM
Vocal systems are a well-established reality. Examples of popular voice-based applications include helpdesk services, reservation systems, and vocal mailboxes. These services, tha...
QUESTA
2006
13 years 7 months ago
2006
Abstract Many models for customers impatience in queueing systems have been studied in the past; the source of impatience has always been taken to be either a long wait already exp...
ADMA
2008
Springer
14 years 2 months ago
2008
Springer
Customer retention is crucial for any company relying on a regular client base. One way to approach this problem is to analyse actual user behaviour and take proper actions based o...