ReAgents are remotely executing agents that customize Web browsing for non-standard resource-limited clients. A reAgent is essentially a "one-shot" mobile agent that act...
We introduce the particular functionality of the Complaint Engine suite, the integrated complaint management component for mediating consumer disputes. We formulate the problem of...
A key role for Artificial Intelligence technology in electronic commerce is in finding products and services that meet a user's requirements. This may be implemented as a thr...
Motivated by service levels in terms of the waiting-time distribution seen in e.g. call centers, we consider two models for systems with a service discipline that depends on the w...
Coarse-grained approaches to customization allow the user to enable or disable groups of features at once, rather than individual features. While this may reduce the complexity of...