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» An interactive service customization model
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WWW
2004
ACM
14 years 8 months ago
Web customization using behavior-based remote executing agents
ReAgents are remotely executing agents that customize Web browsing for non-standard resource-limited clients. A reAgent is essentially a "one-shot" mobile agent that act...
Eugene Hung, Joseph Pasquale
FLAIRS
2006
13 years 9 months ago
Epistemic Categorization for Analysis of Customer Complaints
We introduce the particular functionality of the Complaint Engine suite, the integrated complaint management component for mediating consumer disputes. We formulate the problem of...
Boris Galitsky, Anca Pascu
AIR
2002
119views more  AIR 2002»
13 years 7 months ago
Acquiring Customers' Requirements in Electronic Commerce
A key role for Artificial Intelligence technology in electronic commerce is in finding products and services that meet a user's requirements. This may be implemented as a thr...
Ralph Bergmann, Padraig Cunningham
QUESTA
2011
12 years 10 months ago
Queues with waiting time dependent service
Motivated by service levels in terms of the waiting-time distribution seen in e.g. call centers, we consider two models for systems with a service discipline that depends on the w...
René Bekker, G. M. Koole, B. F. Nielsen, T....
CHI
2008
ACM
14 years 8 months ago
Evaluation of a role-based approach for customizing a complex development environment
Coarse-grained approaches to customization allow the user to enable or disable groups of features at once, rather than individual features. While this may reduce the complexity of...
Leah Findlater, Joanna McGrenere, David Modjeska