— In this paper, we study the Dynamic Traveling Repairman Problem (DTRP) for dynamic systems. In the DTRP, customers are arising dynamically and randomly in a bounded region R, a...
In a de-regulated market the distribution utilities will compete with added value for the customer in addition to the delivery of energy. We describe a system consisting of a colle...
We study the market partition between two distinct firms that deliver services to waiting time sensitive customers. In our model, the incoming customers select a firm on the basis...
Customer Relationship Management (CRM) is critical to the success of a business. Recent work in CRM has focused on the mining of customer-related data and the construction of cust...
Dickson K. W. Chiu, Wesley C. W. Chan, Gary K. W. ...