1330 search results - page 24 / 266 » An interactive service customization model |
WSC
2008
2008
Simulating order fulfillment and supply planning for a vertically aligned industry solution business
13 years 10 months ago
We model supply chain of an industry solution equipment manufacturer, where the merchandise is sold worldwide, but suppliers are mostly located in Asia. The preferred shipment of ...
DEXAW
2006
IEEE
14 years 1 months ago
2006
IEEE
As the power of mobile devices continues to grow, and the range of resources accessible via wireless networks expands, there is an increasing need to offer services to users in a ...
ISN
2000
Springer
13 years 11 months ago
2000
Springer
The growth of commercial activities across networks has led to the network itself becoming a competitive marketplace with a multitude of vendors, operators and customers. In such a...
CIMCA
2005
IEEE
13 years 9 months ago
2005
IEEE
This paper describes the research and development of a methodology to identify the type of information required by the service advisor (CSA) within customer contact centre (CCC) e...
EOR
2010
13 years 7 months ago
2010
We consider a call center with two classes of impatient customers: premium and regular classes. Modeling our call center as a multiclass GI/GI/s + M queue, we focus on developing ...