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» An interactive service customization model
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WSC
2008
13 years 10 months ago
REal-time delay estimation in call centers
We use computer simulation to study the performance of alternative real-time delay estimators in heavily loaded multiserver queueing models. These delay estimates may be used to m...
Rouba Ibrahim, Ward Whitt
DAIS
2010
13 years 9 months ago
Service Discovery in Ubiquitous Feedback Control Loops
Abstract. Nowadays, context-aware applications can discovery and interact with services in ubiquitous environments in order to customize their behavior. In general, these providers...
Daniel Romero 0002, Romain Rouvoy, Lionel Seinturi...
NOMS
2008
IEEE
132views Communications» more  NOMS 2008»
14 years 2 months ago
Improving distributed service management using Service Modeling Language (SML)
—Automatic service and application deployment and management is becoming possible through the use of service and infrastructure discovery and policy systems. But using the infras...
Robert Adams, Ricardo Rivaldo, Guilherme Germoglio...
DSOM
1999
Springer
14 years 2 days ago
Derivation of Backup Service Management Applications from Service and System Models
The backup of large data sets is preferably performed automatically outside of regular working hours. In highly structured computer networks, however, faults and exceptions may rel...
Ingo Lück, Marcus Schönbach, Arnulf Mest...
OTM
2005
Springer
14 years 1 months ago
A Service-Oriented Workflow Language for Robust Interacting Applications
Abstract. In a service-oriented world, a long-running business process can be implemented as a set of stateful services that represent the individual but coordinated steps that mak...
Surya Nepal, Alan Fekete, Paul Greenfield, Julian ...