New applications for the Internet such as video on demand, grid computing etc. depend on the availability of high bandwidth connections with acceptable Quality of Service (QoS). T...
David Michael Turner, Vassilis Prevelakis, Angelos...
The current industry-driven trend of providing flexible eservices lays the ground for the new research area “service value networks” (SVNs). We observe a rising number of ind...
Benjamin Blau, Jan Kramer, Tobias Conte, Clemens v...
One of the challenges the service providers currently face is the ability to introduce a variety of services at a minimal cost and impact to their customers. These services often ...
This paper reports on the design of a collaborative system to support citizens' advisory services. Recent research on the adoption of collaborative technologies indicates that...
: Business Conversation Manager: Facilitating People Interactions in Outsourcing Service Engagements Hamid R. Motahari-Nezhad, Sven Graupner, Sharad Singhal HP Laboratories HPL...
Hamid R. Motahari Nezhad, Sven Graupner, Sharad Si...