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» An interactive service customization model
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ICECCS
1997
IEEE
125views Hardware» more  ICECCS 1997»
14 years 3 days ago
Client--Access Protocols for Replicated Services
The paper addresses the problem of client–service interaction in the case of replicated service provision. Existing systems that follow the State Machine approach concentrate on...
Christos T. Karamanolis, Jeff Magee
SOCA
2008
IEEE
13 years 7 months ago
Specification of realizable service conversations using collaboration diagrams
Specification, modeling and analysis of interactions among peers that communicate via messages are becoming increasingly important due to the emergence of service oriented computi...
Tevfik Bultan, Xiang Fu
ECIS
2004
13 years 9 months ago
From asp to web services: identifying key performance areas and indicators for healthcare
Value creation from e-business for customers in healthcare is an important topic in academic and practitioner circles. This paper reports the findings from a two-year research stu...
Matthew W. Guah, Wendy L. Currie
HICSS
1998
IEEE
90views Biometrics» more  HICSS 1998»
14 years 4 days ago
Real-Time New Product Development in Financial Services: Some Managerial Implications
A review of the various models of New Product Development (NPD) process shows that although different approaches have been proposed, they are in fact all variants on a linear them...
Pete Naudé, Ian D. Blackman, S. Dengler
MANSCI
2008
119views more  MANSCI 2008»
13 years 7 months ago
Service-Level Differentiation in Call Centers with Fully Flexible Servers
We study large-scale service systems with multiple customer classes and many statistically identical servers. The following question is addressed: How many servers are required (s...
Itay Gurvich, Mor Armony, Avishai Mandelbaum