The paper addresses the problem of client–service interaction in the case of replicated service provision. Existing systems that follow the State Machine approach concentrate on...
Specification, modeling and analysis of interactions among peers that communicate via messages are becoming increasingly important due to the emergence of service oriented computi...
Value creation from e-business for customers in healthcare is an important topic in academic and practitioner circles. This paper reports the findings from a two-year research stu...
A review of the various models of New Product Development (NPD) process shows that although different approaches have been proposed, they are in fact all variants on a linear them...
We study large-scale service systems with multiple customer classes and many statistically identical servers. The following question is addressed: How many servers are required (s...