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BPM
2006
Springer
128views Business» more  BPM 2006»
14 years 21 days ago
A Redesign Framework for Call Centers
An important shortcoming in the Business Process Redesign (BPR) literature is the lack of concrete guidance on how to improve an existing business process. Our earlier work has aim...
Monique H. Jansen-Vullers, Mariska Netjes, Hajo A....
BDIM
2008
IEEE
205views Business» more  BDIM 2008»
14 years 3 months ago
Mining semantic relations using NetFlow
—Knowing the dependencies among computing assets and services provides insights into the computing and business landscape, therefore, facilitating low-risk timely changes in supp...
Alexandru Caracas, Andreas Kind, Dieter Gantenbein...
CAISE
2005
Springer
14 years 2 months ago
A language for modeling enterprise contextual ontologies
To achieve inter-enterprise software interoperability, the semantics of interchanged information by using electronic business documents, has to be explicitly modeled. A common appr...
María Laura Caliusco, César Maidana,...
ASMTA
2009
Springer
114views Mathematics» more  ASMTA 2009»
14 years 29 days ago
Improving the Efficiency of the Proxel Method by Using Individual Time Steps
Discrete stochastic models (DSM) are widely used in various application fields today. Proxel-based simulation can outperform discrete event-based approaches in the analysis of smal...
Claudia Krull, Robert Buchholz, Graham Horton
ECIS
2004
13 years 10 months ago
Change management: the contribution of personal construct theory (PCT)
This paper explores the use of two complementary approaches, each stemming from Personal Construct Theory (PCT), to investigate the interdependence of organizations and informatio...
Laurence Brooks, Christopher J. Davis, Mark Lycett