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» Analyzing Business Continuity through a Multi-layers Model
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ICDIM
2007
IEEE
14 years 5 months ago
The selection of CRM systems in financial institutes using the analytic hierarchy
Recently, by changing business circumstances, financial institutes have become interested in customer relationship management (CRM) in order to obtain continuous profit and to kee...
Taeho Hong, Eunmi Kim
CORR
2008
Springer
123views Education» more  CORR 2008»
13 years 11 months ago
Optimizing Web Sites for Customer Retention
With customer relationship management (CRM) companies move away from a mainly product-centered view to a customer-centered view. Resulting from this change, the effective manageme...
Michael Hahsler
JWSR
2007
114views more  JWSR 2007»
13 years 10 months ago
Development of Distance Measures for Process Mining, Discovery and Integration
: Business processes continue to play an important role in today’s service-oriented enterprise computing systems. Mining, discovering, and integrating process-oriented services h...
Joonsoo Bae, Ling Liu, James Caverlee, Liang-Jie Z...
ACSW
2004
14 years 9 days ago
Monitoring and controlling of a multi - agent based workflow system
Business processes are often likely to undergo drastic changes and hence the workflow systems that model, simulate and enact these processes should support the monitoring and cont...
Bastin Tony Roy Savarimuthu, Maryam Purvis, Martin...
IFIPTCS
2000
14 years 2 months ago
Masaccio: A Formal Model for Embedded Components
Masaccio is a formal model for hybrid dynamical systems which are built from atomic discrete components (di erence equations) and atomic continuous components (di erential equation...
Thomas A. Henzinger