Customer knowledge has been increasingly recognized as a key strategic resource in any company’s success. Recent studies conducted in the fields of Knowledge Management and Cust...
The central idea in reference modeling is the reutilization of the business knowledge contained in a reference model. The user's task in reference model-based construction is ...
We describe an approach based upon software process technology to on-the-fly monitoring, redeployment, reconfiguration, and in general dynamic adaptation of distributed software ap...
This paper describes SKIMA, a mediation system that gives transparent access to heterogeneous and distributed sources considering their semantics and the semantics of application ...
Understanding collaborative work practices represents a critical factor in and a necessary fundament for the development of effective Computer Supported Collaborative Work (CSCW) ...