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CIKM
2009
Springer
14 years 2 months ago
Group CRM: a new telecom CRM framework from social network perspective
The structure of customer communication network provides us a natural way to understand customers’ relationships. Traditional customer relationship management (CRM) methods focu...
Bin Wu, Qi Ye, Shengqi Yang, Bai Wang
GW
2003
Springer
310views Biometrics» more  GW 2003»
14 years 25 days ago
Ghost in the Cave - An Interactive Collaborative Game Using Non-verbal Communication
The interactive game environment, Ghost in the Cave, presented in this short paper, is a work still in progress. The game involves participants in an activity using non-verbal emot...
Marie-Louise Rinman, Anders Friberg, Bendik Bendik...
USENIX
1994
13 years 9 months ago
Concert/C: A Language for Distributed Programming
Concert/C is a new language for distributed C programming that extends ANSI C to support distribution and process dynamics. Concert/C provides the ability to create and terminate ...
Joshua S. Auerbach, Arthur P. Goldberg, Germ&aacut...
ALIFE
1998
13 years 7 months ago
Evolution of Linguistic Diversity in a Simple Communication System
This article reports on the current state of our efforts to shed light on the origin and evolution of linguistic diversity using synthetic modeling and arti cial life es. We constr...
Takaya Arita, Yuhji Koyama
CSCW
2010
ACM
14 years 4 months ago
Beyond Wikipedia: coordination and conflict in online production groups
Online production groups have the potential to transform the way that knowledge is produced and disseminated. One of the most widely used forms of online production is the wiki, w...
Aniket Kittur, Robert E. Kraut