We presented a paper in Denver that addressed our Remedy design process. At that time we talked about our current development process, but we hadn't implemented the product a...
In this paper we depart from a set of simple assumptions regarding the behavior of a pool of customers associated with an enterprise’s contact center. We assume that the pool of...
The Broadcast News Editor (BNE) and Broadcast News Navigator (BNN) are fully implemented systems that exploit integrated image, speech, and language processing to support intellig...
We develop a model for elucidating the assembly pathways by which an icosahedral viral shell forms from 60 identical constituent protein monomers. This poorly understood process a...
We organized a challenge for IJCNN 2007 to assess the added value of prior domain knowledge in machine learning. Most commercial data mining programs accept data pre-formatted in ...
Isabelle Guyon, Amir Saffari, Gideon Dror, Gavin C...