The proliferation of cell phones has led to an ever increasing number of inappropriate interruptions. SmartContacts provides a solution to this problem by empowering the caller to...
Web Applications are progressively becoming multi-channel and cross-channel. The “same” service should be made available in different delivery environments and devices. A user...
We study stochastic models to mitigate the risk of poor Quality-of-Service (QoS) in computational markets. Consumers who purchase services expect both price and performance guaran...
Services can be characterized as activities in which providers and customers co-create value. The need for a tight collaboration between providers and customers is thus an importa...
This report examines how the VeriSign Managed Security Services team (MSS) has successfully extended agile software development practices to deal with a complex, multi-product dev...