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2007
IEEE
14 years 2 months ago
An Analysis Framework for Mobile Workforce Automation
In this paper we introduce an analysis framework for mobile workforce automation. The framework is based on the findings from earlier research as well as on an analysis of 27 rec...
Volker Gruhn, André Köhler
WSC
2001
13 years 9 months ago
Call center scheduling technology evaluation using simulation
Telemarketers, direct marketing agencies, collection agencies and others whose primary means of customer contact is via the telephone invest considerable sums of money to make the...
Sandeep Gulati, Scott A. Malcolm
WSC
2000
13 years 9 months ago
Optimizing production work flow using OpEMCSS
A graphical discrete event simulation library is proposed for system simulation that is based on interacting concurrent processes. This library works with EXTEND (Imagine That Inc...
John R. Clymer
WSE
2005
IEEE
14 years 1 months ago
A Comprehensive Model for Web Sites Quality
Many of existing criteria for evaluating web sites quality require methods such as heuristic evaluations, or/and empirical usability tests. This paper aims at defining a quality m...
Oreste Signore
ESEM
2010
ACM
13 years 5 months ago
Introducing the evaluation of complexity in functional size measurement: a UML-based approach
Functional Size Measures are often used for effort estimation. However, these measures do not take into account the amount and complexity of elaboration required, concentrating in...
Luigi Lavazza, Gabriela Robiolo