In this paper we introduce an analysis framework for mobile workforce automation. The framework is based on the findings from earlier research as well as on an analysis of 27 rec...
Telemarketers, direct marketing agencies, collection agencies and others whose primary means of customer contact is via the telephone invest considerable sums of money to make the...
A graphical discrete event simulation library is proposed for system simulation that is based on interacting concurrent processes. This library works with EXTEND (Imagine That Inc...
Many of existing criteria for evaluating web sites quality require methods such as heuristic evaluations, or/and empirical usability tests. This paper aims at defining a quality m...
Functional Size Measures are often used for effort estimation. However, these measures do not take into account the amount and complexity of elaboration required, concentrating in...