According to the World Health Organization (WHO) health care systems worldwide are faced with the challenge of responding to the needs of people with chronic conditions such as dia...
A knowledge management perspective is rarely used to model a process. Using the cognitive perspective on knowledge management in which we start our analysis with events and knowled...
Use of multi-agent systems (MAS) in health-care domains is increasing. MAS is an appropriate technique for many medical domains due to the characteristics of the problems in this a...
Although CRM is one of the fastest growing management approaches being adopted across many organizations and particularly tourism and hospitality firms, the deployment of CRM appl...