In various application domains there is a desire to compare process models, e.g., to relate an organization-specific process model to a reference model, to find a web service matc...
Ana Karla Alves de Medeiros, Wil M. P. van der Aal...
In this paper we depart from a set of simple assumptions regarding the behavior of a pool of customers associated with an enterprise’s contact center. We assume that the pool of...
The planning and management of supply chains require properly specifying the participating members and the relationships among them. Construction supply chains usually consist of n...
Jack C. P. Cheng, Kincho H. Law, Hans Bjornsson, A...
Giving suggestions to users of Web-based services is a common practice aimed at enhancing their navigation experience. Major Web Search Engines usually provide Suggestions under t...
Ranieri Baraglia, Fidel Cacheda, Victor Carneiro, ...
Social recommendation, that an individual recommends an item to another, has gained popularity and success in web applications such as online sharing and shopping services. It is l...