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» Approaches to Support Differentiated Quality of Web Service
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DKE
2008
88views more  DKE 2008»
13 years 8 months ago
Quantifying process equivalence based on observed behavior
In various application domains there is a desire to compare process models, e.g., to relate an organization-specific process model to a reference model, to find a web service matc...
Ana Karla Alves de Medeiros, Wil M. P. van der Aal...
WSC
2007
13 years 11 months ago
A model for contact center analysis and simulation
In this paper we depart from a set of simple assumptions regarding the behavior of a pool of customers associated with an enterprise’s contact center. We assume that the pool of...
Juan M. Huerta
AEI
2010
148views more  AEI 2010»
13 years 9 months ago
Modeling and monitoring of construction supply chains
The planning and management of supply chains require properly specifying the participating members and the relationships among them. Construction supply chains usually consist of n...
Jack C. P. Cheng, Kincho H. Law, Hans Bjornsson, A...
WWW
2009
ACM
14 years 9 months ago
Search shortcuts: driving users towards their goals
Giving suggestions to users of Web-based services is a common practice aimed at enhancing their navigation experience. Major Web Search Engines usually provide Suggestions under t...
Ranieri Baraglia, Fidel Cacheda, Victor Carneiro, ...
ECAI
2010
Springer
13 years 6 months ago
Social Recommendation with Interpersonal Influence
Social recommendation, that an individual recommends an item to another, has gained popularity and success in web applications such as online sharing and shopping services. It is l...
Junming Huang, Xueqi Cheng, Jiafeng Guo, Huawei Sh...